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Detailed Terms and Conditions for Refund

At Infotech edge Private Limited (hereinafter “Infotech edge”/ “we”/ “our”/ “us”), we value the trust of our customers. In order to honor that trust, we have created this refund policy (“Policy”) to work in a transparent manner.

      I.          Objective: The objective of this Policy is to ensure transparency in the refund process & complete satisfaction of our Customers. This Policy enables the refunds (if any) to be processed in a fair manner. 

   II.          Scope: This Policy is applicable to the processing of any refund of applicable fees paid by the customers who have purchased our services (hereinafter “Customers”/ “you”/ “your”) as more particularly identified in the order form by customer order id.

IV.          Process for Requesting Refunds:

                        1.          Obligation of Customer: If a customer wants to request a refund, he must contact our marketing team along with his order id and the reason for requesting a refund. 

   V.          Important Terms & Conditions

Refunds will be provided only under the following two conditions.

                        1.          If we are unable to complete the work assigned to us 

In this case, we will refund 100% of the total amount.


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